FAQs

Who is David & Howard / TMV Group (hereby referred to as The Company)?


The Company is a professional virtual staffing company that specializes in VPN (Virtual Private Network) job opportunities that offer job seekers a better work-life satisfaction. As work-life satisfaction continues to be a top priority, and as companies continue to innovate and become more global, the petition for talent and creative solutions are in greater demand for outsourced contractors.


How is The Company able to provide work at home opportunities?


The Company is an authorized subcontractor with Arise, this relationship allows our corporation the opportunity to provide work at home opportunities to individuals seeking to become 1099 customer service contractors. Arise has been a Better Business Bureau (BBB) accredited business with an A+ rating since 2005. The Company certifies a Independent Contractor contractual relationship with individuals seeking work at home employment opportunities without having to incorporate a business.


Do I have to be a US or Canadian citizen or a legal resident to participate in this opportunity?


Yes. You must be at least 18 years old and legally reside in the United States or Canada. Please note that the states of California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin as well as the Province of Quebec are currently closed for outsourced opportunities.


What experience do I need to become a Client Support Professional before I apply?


Successful agents tend to have a combination of a clear speaking manner with a self-motivated desire for good customer service. Agents also need to be PC literate. Experience in customer service is definitely a plus, but is not required. Some clients do have sales positions, in which sales experience is recommended, but is also not required.


What type of services will I be providing?


As a Client Support Professional (CSP) you choose the client you wish to service from one of our many top nationwide companies. The work typically consists of taking inbound calls (minimum outbound calls may be necessary) involving customer service, sales or technical support. There are chats and email opportunities also available but those are rare and fill up quickly (they are offered to top performing agents).


How much would I get paid?


The hourly pay rate varies by client and ranges from $8 to $16 per hour. Some clients offer sales and incentive bonuses. Earning’s will fluctuate depending on the amount of hours you service, amount of calls answered, transaction processed or the amount of minutes you service which is determined by client.


Are there any taxes deducted from my revenue?


No taxes are deducted from your earned revenue. Your contractual obligations will be as a 1099 independent contractor, so you will be responsible for your own taxes. 1099 Form are administered in January, so please consult your tax advisor regarding your annual tax obligations and all the tax benefits you will receive as an independent Contractor.


Why am I paying for the certification and client training?


You are not an employee of Arise or The Company. You are a self-employed sub-contractor. As an independent worker; you are required to pay for the training necessary to perform in that capacity. You also pay your own taxes and at the end of the year you would be issued a 1099 to file.


Are there any recurring fees?


Yes, outside of your initial training investment there is a bi-wkly admin fee. This fee covers your access to the arise portal (which includes VPN, Arise University, Invoicing etc.) Our goal is to provide you with maximum resources at the lowest rate possible. We are proud to be among the lowest fee which is $35.00 bi-wkly. Your fee will never increase no matter how much income you generate. We will continue to GIVE more than TAKE.


How long is Training?


Training varies by client and can run anywhere from 5 days to 4 weeks.


Can I work in any state?


No, Arise has some restrictions. We are not offering opportunities for the following states: California, Maryland, Connecticut, Massachusetts, Oregon or New York. As well as Quebec


Are you ready to partner with us?


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